DELIVERY POLICY

Upon full payment, we will proceed with the order.

For available power lens, we will proceed with lens cutting and frame fitting. This will take 2 working days. There after, we will send to courier service which take another 2 working days to reach our customer within Malaysia.

For customized power lens, we may need up to additional 7 working days.

RETURNS POLICY

We sincerely apologize for any reasons which brings you to this page. Below is our refund policy.

• Qoopeyewear.com operates based on high trust between us and our customers.
• If you have received a wrong or faulty order, please contact us at [email protected]
• Qoopeyewear.com will ensure that correct items are mailed out.
• Qoopeyewear.com products will be carefully inspected to ensure quality before mailing out.
• SALE items are strictly non-exchangeable and non refundable.

We apologize in advance that we will not be able to provide any exchange or refund under any other circumstance including the following conditions:

• Size does not fit
• Color does not match (please allow a 20% to 30% differences of the product's color as in each display on devices will be different)
• Problem caused by own prescription provided to us
• Change of mind
• Damage of item due to own negligence
• Incomplete / incorrect addresses given by Customer.
• Please take note that the REFUND process may take up to 5 WORKING days.
• Strictly NO cash refund.
• We will reimburse normal postage for defected / wrong item(s) sent to customer.

Should you have any questions, kindly contact us at [email protected]